Issue with re-scheduling PL-300

Hi Moulya,

Thank you for contacting the Microsoft community.

I recognize how important it is for you to take your PL-300 exam as I understand that during the check-in process for your exam, the proctor advised you to rejoin as they are having an issue with the video feed due to a network issue and when trying to rejoin, it advised you to reschedule the exam but it was not available on your learn dashboard. Allow me to provide guidance to navigate this situation effectively.

For us to verify your profile and provide accurate options and recommendations, please share the information requested through the private message that I initiated.

Furthermore, for issues experienced during your exam, it is best to reach out to your proctor. Moreover, since you were unable to rejoin the exam, please contact the Pearson VUE support team directly through call or via live chat for real-time assistance. To contact Pearson VUE, kindly visit the Pearson VUE support page. Once a case has been created, you may share the case ID with us, and I will check further options for you.

To access the private message, please click the message icon under the "Question Info" as shown in the image below:

Additionally, running a system test prior to the exam and reviewing the OnVue Technical Requirements can minimize the possibilities of any technical related issues.

We are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind regards

Hi Moulya,

I hope you are having a wonderful time.

I'm just checking in on you to see if further assistance is needed, in any case, please let me know as I am more than happy to help. On the other hand, if Pearson VUE has already rescheduled your exam due to technical issues, you have the option to reschedule the exam at a time and date that works best for you. Kindly refer to the Exam rescheduling page to learn more.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi Moulya,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,