Exam registration | PVUE Website: Issue with voucher code provided, cant schedule exam after 30th jun. can you help in sharing additional appointments

can you please help me with your response

Hello Riya.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Credentials / Exams / Exam Registration and Scheduling / General Registration Questions. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Team,

Any update on the below?

Regards,

Riya

Hi Riya,

Thank you for contacting the Microsoft Community.

I recognize the need in scheduling your exam after the stated date since it is important for you to take the exam in your preferred date. Allow me to provide the necessary information that will address your issue.

For me to verify your account, kindly provide me with the information I requested through the private message I initiated. This will also allow me to determine the next further action to take.

The specific error you're having usually happens when you're scheduling an exam beyond the voucher's expiration date. This is because they are subjected to specific terms and conditions, and typically they cannot be extended or replaced under any circumstances. The potential for an extension is determined by your voucher code provider. Therefore, it is usually advised to contact your voucher issuer directly to inquire about the possibility of honoring an extension request.

Meanwhile, if in any case the voucher that you have is an ESI discount or you're an active ESI learner (part of a company/ organization that is currently affiliated to ESI), it is best to contact the ESI Support Team and let them know of the situation as they are the specialized team to handle ESI learners with their concern. I assure you that they'll provide quality assistance until all is resolved. Their contact details have been provided in the private message.

If you require further assistance following your interaction with the ESI team, kindly provide me with your case ID. This will allow me to keep track of your case and furnish you with any updates they provide.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Riya,

It's great to hear from you today and I appreciate the information you have provided for me to verify your account.

Using the details you provided, I have confirmed that the voucher you have is affiliated with ESI which means it needs to be reached out to the ESI Support Team so that they will be aware of your situation and they're the designated team to handle active ESI Learners. You can be confident that they'll be assisting you diligently for your request.

For you to create a ticket under the ESI Support Team, you can reach out through their contact information I have provided through the private message I initiated. If in any case, you need additional assistance after contacting them you can provide me with the case ID in our private message so that I can monitor the case for you and furnish you with updates.

If there's a situation that you are unable to create a ticket under ESI, please let me know so that I can check and have it forwarded to our Support Team to determine the next best course of action to take.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,