Keep getting "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support." for any microsoft cert exam

Same problem here!

I'm still getting an error message when trying to reschedule my exam.

Hello!

I found that entering your state as a two-character code resolved the issue. Hope this helps!

Hi @everyone,

I hope all of you are doing well.

I just want to check in on everyone to see if the issue persists on your end as our team has looked into this issue and has confirmed that it should now be fixed as we are able to duplicate the process without issues occurring. You can refer to this sticky post to learn more about the latest updates. Furthermore, please make sure that there are no special characters or diacritics on your information such as the address, name or the phone number as the system only recognizes roman alphabets.

I kindly request for your patience to try to schedule your exam and if the issue persists, please record a step-by-step screenshot using the Problem Steps Recorder (PSR) for Windows | Click this link if MAC device and share it with me along with the information requested through the private message I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

I'm having the same issue for the last week. Tried again this morning to no avail, tried to clear my browser's cache etc still nothing :/

Worked when I changed Washington to WA

Hi @everyone,

Thank is correct, if you are living in the USA or Canada, it is best to have the state abbrevriated to two characters. Additionally, using the latest Microsoft Edge, clearing your cache, cookies and history as well as utilizing the InPrivate/Incognito mode will minimize browser related issues.

Please let me know if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

same error from Singapore.
I use 2 laptop, phone, tablet. All can't.

I'm also getting the same error while trying to schedule an exam. Any suggestions on fixing this issue?

Hi AtulMohan,

I hope all is well with you.

I just want to follow up with you if you still need further assistance from our end. If so, please record a step-by-step screenshot using the Problem Steps Recorder (PSR) for Windows | Click this link if MAC device and share it with me along with the information requested through the private message I initiated.

@Vishalini, if you’re experiencing the same issue, please feel free to post a new question for additional support with your concern.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,