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Learn profile and certification profile

Hi,


I earned my first certificate last Friday.


I have a Learn profile, which is connected to my email at the office, with single sign-on. I have some completed challenges and some on-going "challenges" registered.


Before the certification I was asked to create a certification profile, which could not be a work mail - it had to be a personal email. So, I used my personal email.

I was under the impression that it got connected to my Learn profile during the creation.


When I checked my Learn profile today, I could not see any certificate and it seemed like no certification profile was connected.

According to the documentation I found, it seemed like I should login using my certification profile. But I assume I got a new Learn profile because it asks me

"We found a certification profile for your personal account:" Do I want to connect this certification profile.


If I can avoid it, I really do not want any more Learn profiles...


I am not sure what to do next. I would like to keep both my challenges on my Learn profile with my email at the office and keep my certificate (which is hopefully with my certification profile linked to my personal email).


Please advise!

Hello Gunilla.

Welcome to Microsoft´s Community.

As we understand from your post, you are unable to see your Certification; we will be happy to assist you.

To do so, we have initiated a Private Message where you will be able to share with us some useful information to verify your profile and proceed accordingly.

You can find the section in the top right corner of this page, as shown in the image below:

 

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Kind regards,

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello Gunilla.

We hope this message finds you well.

Please make sure to check the information that we have shared with you via Private Messages.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be  closed and locked. In case we do not receive a response, it will be closed and locked after one business day. 

Warm regards,

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

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Hello Gunilla.

We hope this message finds you well.

We have answered your question through Private Messages.

We will be very attentive to your response. Keep in mind that if we do not receive a response after one business day, the case will be closed and locked.

Warm regards,

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hello Gunilla.

We hope this message finds you well.

Since we have not received a response from you, we will have to proceed with the closure and lock of this forum. We want to let you know that you are important to us and that is why we kindly invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

Please note that once the case has been closed and locked, you cannot reply through either channel.

Best wishes,

Xilena Navarro.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Great! Thanks for your feedback.

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Question Info

Last updated June 7, 2024 Views 78 Applies to: