Learning profile

Hi RizGC1E,

To further investigate, please send us a PSR (Problem Steps Recorder)from the time you sign in. This will help us isolate the issue.

Along with the requested PSR, please also include the information needed for us to search and verify your profile through the private message I have initiated.

Click on the image below:

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private.

Regards,

Hi RizGC1E,

We haven’t received any response from you today. We’ll keep the case open and follow up with you on the next business day.

Regards,

Hi and thank you for getting back to me.

It seems like everything has fixed itself. Now I can see my in-progress as well as completed modules, in addition to my badges and trophies.

It seems like I have the same email address associated with a personal account as well as a work/school account, and both have a different password. The personal account doesn't have any achievement points, whereas my work/school account has 22,900.

So I think that it's all good now. 

Thank you!

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***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*** 

Hi RizGC1E,

Thank you for letting us know.

MCID stands for Microsoft Certification ID and this is your unique ID wherein all your exams and certifications taken from the Learning site. You can provide this number in case you have concerns regarding your Microsoft Certification Profile.

Glad that your issue is now fixed. This case will now be closed and locked. It was a pleasure to assist you. For further inquiry, please post a new question so we may continue in assisting you.

Regards,