Legal name has a comma

Hello, Alastair.

We are happy to have you here at Microsoft’s Community. Your inquiries will always be well received.   

As we understand, your name is different on your ID than your Microsoft account.

Since the Microsoft´s format for names is different than your ID, it is mandatory to use the Microsoft´s format order, and that is the reason why the legal name change team changed your name this way.

Also, the system will not allow to have a comma on your name by default.

However no worries, this will not affect you in any negative way, and you will be able to present your exam as normal.

According to Microsoft regulations, China Mainland, Hong Kong and Taiwan candidates need to ensure that name provided is same as the name (Pin Yin or Romanization) that shows in candidate's ID card or passport.

Please keep in mind that your Certification profile has to match with your ID, so we highly recommend you use the name that appears on your international passport in case you are required to verify that information with an official ID.

Please let us know if this information was useful.

We are looking forward to your response. Please keep in mind, if no response is received, we will close the case in the next two business days.

Best regards,

The issue is that I'm from Singapore, not China Mainland, Hong Kong or Taiwan.

Hello, Alastair.

Thank you so much for your clarification.

Please keep in mind that this format is the same for all our candidates and there are no exceptions for any country.

If you need more information please fill this form: Microsoft Certification Profile Name Change Request Form, since we do not have the tools to support this requests.

Thank you so much for your comprehension and we really apologize for the inconveniences that this can cause.

Please let us know if this information was useful.

We are looking forward to your response. Please keep in mind, if no response is received, we will close the case in the next two business days.

Best regards,

I don't understand. Does that mean that my legal name has to be

Hello, Alastair.

Thank you so much for your response.

We understand that the new format of your name on your Microsoft Certification is:

As mentioned on the previous interactions, please keep in mind the following information:

1. It is mandatory to use the Microsoft´s format order for your Certification Account.

2. The system will not allow to have a comma on your name by default.

3. This will not affect you in any negative way, and you will be able to present your exam as normal.

Therefore, we highly recommend to keep your name format as it is right now. However, if you still want to change it you can do it by filling this form: Microsoft Certification Profile Name Change Request Form.

Please let us know if this information was useful.

We are looking forward to your response. Please keep in mind, if no response is received, we will close the case in the next two business days.

Best regards,

Hello, Alastair.

Since we have not received a response from you, we will proceed to close and lock this case. If the resolution provided did not resolve the issue, please post a new question, and we will be happy to help out. Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.

Please stay safe and healthy,