Link Learn Accounts without signing in

Hello Malcolm.

Thank you for contacting Microsoft's Community.

As we understand you have not been able to access your profile.

Please note that you must create your MS learn with your personal email address and the link your work account. Adding a personal account (MSA) to your Learn Profile ensures that your learning data stays with you regardless of your employment status. If your Learn Profile only has a work account, and you lose access to your work account (e.g., due to a job change), Microsoft will be unable to recover your learning and credential-related data associated with that work account.

You can check that you have a personal account on your Learn Profile by

1. Go to Learn Profile settings.

2. Look for  icon next to at least one of the accounts under Account Management.

If you want to learn more about the differences between personal and work accounts, please refer to What's the difference between a Microsoft account and a work or school account?.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Wishing you the best,

This response does not address my issue unfortunately. Can anyone help me link the accounts?

Hello Malcolm.

Thank you for you response.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below.

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Malcolm.

Hope this message finds you very well. Thank you for your response.

Please note that we will keep this case open until July 29, 2024. If we have no response on that day we will have to proceed with the closure and lock of this thread.

We look forward to your response. Keep in mind that if we do not receive a response, the thread will be closed and concluded after 3 business days. (Saturday and Sunday are not include in the business days)

Have an excellent Day!

Hello Malcolm.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to assist.  

Best wishes,