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Link my Microsoft certifications to my profile

Hi Microsoft support team,

I have passed the following 2 exams a while ago, please help link them to my profile:

Certification name: Microsoft Certified System Administrator

Candidate ID: ***********

Exam number: ***********

Site No: ***********

Registration: ***********

Certification Name: Microsoft Certified Professional

Candidate ID: ***********

Exam number: ***********

Site No:***********

Registration: ************

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

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Hello, Nivedita Dan

 

We appreciate your reaching out to Microsoft Community.

  

Based on your inquiry, we understand that you are unable to see your certificates on the credentials section of your Learn Profile. We’re pleased to assist you with this issue.

 

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible. See below some tips to retrieve other unexpected emails:

 

  • Check your browser navigation history and your saved passwords

  • Check all possible emails.

 

For further assistance, we have started a private message where we have requested information related to your needs. This step is to verify the details and offer personalized help. You will find the link provided within the message. We are sorry for any inconvenience that this may have been caused. 

 

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.

 

 Kind regards,

Tania Rodríguez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day.
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Question Info

Last updated June 24, 2025 Views 8 Applies to: