Linking Microsoft Learn company account to personal account

Hello, Sebastien Norroy.


Welcome to Microsoft’s Community.

Based on your inquiry, we understand that you need to change your work account (ADD) to your personal account (MSA) because you will no longer have access. However, you are unable to access your profile with your work account. We are happy to assist you with this.

We’re providing this information because of recent updates to our internal policies.

We want to inform you that to change your Microsoft account, you need to have access to it. The process is done within the account, so if you can't log in, you won't be able to switch to your personal account

That is why it is important that users have access to their own Microsoft accounts and that there are no harms with losses and thus be able to prevent third parties from accessing their accounts.

In this situation, we advise candidates to use personal accounts rather than work accounts to avoid any future disconnection issues with work or study accounts.

We understand that it can be frustrating given the time you have invested, but please be aware that these measures are due to internal security policies.

Alternatively, we encourage you to create an account with a personal email to obtain future certifications.

For additional information, you can click on the following link: Microsoft Learn frequently asked questions (FAQs) | Microsoft. If you want to find information on different topics, you can navigate to the section at the beginning of the link and choose the topic you’re interested in.




We eagerly await your input. Should we not receive a response from you within one (1) business day, we will proceed to close both this case.

Best Regards,

Thank you Maria.

So, in a nutshell, are you saying that because I cannot authenticate with my personal account on my professional device (company policy restriction) and because I cannot authenticate with my professional account on my personal device (company policy restriction), there is basically no way for me to link my personal and professional learning accounts?

Hello, Sebastien Norroy.

Thank you for your reply.


Thank you for your understanding. Currently, we cannot link Microsoft Learn accounts with others without the user having access to their account due to recent changes in internal policies.


This measure is to ensure that data and profile contents remain secure and are not accessed by third parties. We appreciate your understanding and apologize for any inconvenience this may cause.


We eagerly await your input. Should we not receive a response from you within one (1) business day, we will proceed to close both this case.

Best Regards,

Hello, Sebastien Norroy.


We hope you are well.

In order for us to proceed with your case, we have left an answer in this Public Thread. If no response is received, we will proceed in closing the case on the next business day.


Best regards,

Hello, Sebastien Norroy.


We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Certification Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Certificated Professional.


Warm regards,