Linking old MCP ID to new MS Learn account

Hello Mark,

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you require assistance with aligning your accounts.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Regards,

Hi Mark.

Please tell us which of your two accounts you desire to keep as primary. We want confirmation before doing it and not leaving one you do not have access to. Once you choose one of the account please note all certification and exams will be on that chosen account.

Please go to the Private Messaging section, to guarantee the protection of your data.

Once you reply to this email with that information, we will get back to you as soon as possible. If no response is received, we will proceed to close and lock the case and private message within two business days.

Kind regards,

Hi Mark.

Please go to the Private Messaging section, to guarantee the protection of your data.

Once you reply to this email with that information, we will get back to you as soon as possible. If no response is received, we will proceed to close and lock the case and private message within two business days.

Kind regards,

Hi Mark.

Please go to the Private Messaging section,

Once you reply to this email with that information, we will get back to you as soon as possible. If no response is received, we will proceed to close and lock the case and private message within two business days.

Kind regards,

Hi Mark.

Thank you very much for your reply.

At the time of our response, we have received your information and now we are reviewing the details of your case. Please allow us to contact you back with an update in the next business day.

Wishing you an excellent day,

Hello Mark.

We would like to thank you for the information you kindly provided over direct communication.

Here are the steps to change your email.

After going over your account, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate

3. Access with an Email address not used for Microsoft learning before, please note if the email has no Microsoft Learn connected to it you will have to account create you will be prompted to create one (if in your case, if you do not have one, we invite you to create one Here)

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image below.

5. After clicking on MCP Home, you will be redirected to Your Dashboard.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7. After pasting the URL and clicking on enter, you will see this website. Please fill in the fields MC ID and Access code using the credentials provided over Private Message.

In case you encounter any inconvenience while following these steps, please let us know; we will be more than glad to check what is happening and to assist you in the best way.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Have an amazing day!

Hello Mark,

Thank you for contacting Microsoft’s Community.

We understand that you need to change the name on your Microsoft Profile; we are happy to assist you in this matter.

If the name on your Microsoft certification profile doesn't exactly match the name on the government-issued identification you will present at your exam appointment (in-person and online), you’ll need to submit a change request from your certification profile.

Step by step instructions:

·         Sign into your certification profile.

·         Select the "Edit profile" button, then select the "Request change" link next to your legal name.

·         Provide the name from your identification (Latin characters only) to change to and submit the request for approval. You will receive an email with your support request number, and a second email within 24 business hours (Monday-Friday) confirming if your request has been approved or if a support agent needs additional validation.

·         Please note changes may take up to 72 hours to reflect across systems.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. In case we do not receive a response, it will be closed and locked after one business day. 

Wishing you the best,

Hello Mark,

We see your account connected correctly. Follow the steps above to change your name.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. In case we do not receive a response, it will be closed and locked after one business day. 

Wishing you the best,

Hi Mark.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

We know that your inquiry might not be resolved yet, but you are particularly important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,