Linking old Prometric Microsoft Certifications to my account

Hello, Daniel.

Thank you for reaching out to Microsoft’s Community. 

As we understand, you want to link a certification to your profile. We are glad to help you!

We have started a Private Message where we will request additional details regarding your account to complete an evaluation process.

You can access this private message on the top right corner of this page, as shown in the image below: 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

We are waiting for you to respond. In case we do not receive an answer, the case will be locked and closed within two business days.

Regards!

Hi, Daniel.

Thank you for your response.

Please try to connect your account and let us know if you can proceed.

You should be able to connect your profiles following the steps below:

1. Start Microsoft Edge’s InPrivate mode (accessible by clicking the drop-down menu on the top right section of the browser or pressing the key combination Ctrl + Shift + N).   

2. Clear browsing history, cookies and cached data.

3. Click on this link to go to Your profile.

4. Sign in with your account’s credentials.

5. Click on Microsoft Learn.

6. Sign in with the personal email. (We have shared the email via Private Message)

7. Go to Profile.

8. Click on Certification > Connect Certification Profile.

9. In the Pop-up, verify that the email is the same.

10. Click on Yes, connect this Certification Profile.

In case you that the issue persists, please send us a PSR to share this to the Escalation Team in Charge.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

Please send this information via Private Message.

We are attentive to your response, let us know any outcome about this information we will be awaiting.

If this solved your problem, please let us know clicking “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience helps you with your inquiry. If we do not receive a response, the thread will be closed and locked after one business day.

Have a wonderful day,

Hi, Daniel,

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. 

We want to invite you to please contact us again if any questions or issues arise. Once a Thread is closed you cannot reply. Please, we highly invite you to post a new question so we may continue assisting you. 

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Have a good day!