Lost my old college email

Hello, gbanger78.

We appreciate your reaching out to Microsoft Community.

Based on your inquiry, we understand that you lost access to your school account where your certificates are stored. We are happy to assist you

We’re providing this information because of recent updates to our internal policies.

Unfortunately, we cannot recover or transfer your certificates in this situation. Due to internal security policies, we are unable to help recover accounts where access has been lost, as each user must maintain access to their own credentials.

We currently recommend that users use a personal account to avoid potential issues of losing access to their Learn accounts.

Unfortunately, due to internal policies, we are unable to access your account to change the MSA or export the certification. For future certifications, please create them with a personal profile. We understand that it can be frustrating given the time you have invested, but please be aware that these measures are due to internal security policies.

Alternatively, we encourage you to create an account with a personal email to obtain future certifications.

For additional information, you can click on the following link: Microsoft Learn frequently asked questions (FAQs) | Microsoft. If you want to find information on different topics, you can navigate to the section at the beginning of the link and choose the topic you’re interested in.




We eagerly await your input. Should we not receive a response from you within one (1) business day, we will proceed to close both this case.

Best Regards,

Hello, gbanger78.

We hope you find this message well.

We’ve sent you a detailed reply through this Public Thread. Please check it and let us know if you need any more help with the procedure.

Feel free to reach out if you have any questions. In case we do not receive a response, it will be closed and locked after on the next business day.

Best regards,

Hello, gbanger78.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Certification Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Certificated Professional.


Warm regards,