Mam, How can I check whether My legal name is updated or not??

Hi KUMARIKUNTLA,

Thank you for contacting the Microsoft Community.

I am fully aware of how vital it is to ensure your legal name is correctly updated on your profile to avoid any issues on your exam day. It is my pleasure to assist with this matter.

To proceed, please follow the steps below:

1. Sign into your Learn profile.

2. At the top of the page, click on your profile icon and from the dropdown menu select Settings.

3. Legal Name is displayed as follows in the Personal info, Username, and URL section of Learn Settings as in the following screenshots.

I would like to make sure that I've got you covered. To proceed, please provide us with the additional details requested via the private message I have initiated. Upon receipt, I will take immediate action.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

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If I followed the steps provided. I am getting this pop-up your legal name change request will require further review as highlighted in blue box. Please resolve this.

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*** 

Hi KUMARIKUNTLA,

Thank you for your response.

I recognize the urgency of this matter, which is why I am here to assist you. Rest assured; I will take ownership of this concern to provide you with quality customer service.  

With the help of the information provided, I am glad to inform you that I successfully updated your Legal name on our database. You should see the change(s) reflected on your Certification profile in 24 hours. 

Please visit the private message for more details.
 
Kindly verify the changes are visible; you may need to wait 24 hours before attempting to register for any exams. In case changes were still not reflecting on your profile after 24 hours, please let me know by replying to this email together with an attached screenshot displaying your entire profile screen with the incorrect information, along with a timestamp via private message so I can continue assisting you. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi KUMARIKUNTLA,

Good day! I hope you're doing well.

My main goal is to ensure your concerns are resolved and that you're happy with the support you've received so far.

If your legal name is incorrectly displayed on your profile, please inform me and attach a screenshot showing your entire profile screen with the incorrect information, along with a timestamp via private message so I can assist you further.

Additionally, I noticed that you have an upcoming exam appointment on July 17, 2024. To prevent the exam from being revoked or cancelled due to a mismatched name or the Legal Name hasn’t been reflected yet, please follow the steps below to be effectively assisted by our Exams Team and be provided with the best course of action to take.

1. Go to https://trainingsupport.microsoft.com, click the "Ask a new question" and enter your inquiry in the box provided.

Note: You may be asked to sign in or create a profile if you haven’t already. 

2. Before submitting your question, select the Forum program (Microsoft Credentials), Support Area, then Topic that will best suit your concern:

Alternatively, for immediate help regarding your scheduled exam, I recommend contacting Pearson Vue Support. They have the necessary details about your exam appointment and can help you reschedule it to a more convenient time and date if needed. They usually respond within 3 business days and will open a separate case with a different reference ID to assist you further.

• https://home.pearsonvue.com/microsoft/contact (Select your region)

I would appreciate it if you could let me know how things turned out so that I can provide any necessary assistance.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after two business days. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi KUMARIKUNTLA,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,