MCID Account confusing primary and alias email & merge of two MCID's

Hi Gavin.

Thank you for contacting Microsoft’s Certification Community. 

We understand that you require assistance regarding your certification profile, we have opened a Private Message where we have requested information related to both Profiles to continue with the process.  

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

We look forward to your response. In case we do not receive a response the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Kindly, 

David Copete.

Microsoft Certified Professional Services Center.

Forum Moderator Support Period: Monday – Friday.

Hi Gavin.

Thank you for your response.

We have finished the merging process for your duplicate profiles, all your certifications and exams will be listed in Your Dashboard, please keep in mind that it might take up to 48 hours for all the information in your profile to be visible. 

We have listed the credentials of the resulting profile over the Private Message, please let us know if you have any inquiries or if you require further assistance. 

If this solves your inquiry, please indicate “Yes” To the question, and the thread will be automatically closed and locked. In case we do not receive a response, it will be concluded after one business day and you will not be able to post replies.

Sincerely, 

David Copete.

Microsoft Certified Professional Services Center. 

Forum Moderator Support Period: Monday – Friday.

Hi Gavin.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of the Thread and Private Message. We know that your inquiry might not be resolved yet, but you are important to us, that is why we want to invite you to reach us again if any questions or issues arise. You can easily do so by Posting a new question.

Once the thread and Private Message are locked, it will not be possible for you to reply over either channel.

Best regards,

David Copete.

Microsoft Certified Professional Services Center.

Forum Moderator Support Period: Monday – Friday.