Hello, Vinitha.
Welcome back to Microsoft´s Training Support Forums, we love having active Learners like you.
Thank you so much for letting us know the status of your profile, we have reviewed this information. In this case to attend your request, we have temporarily unlinked your email address from your Certification Profile.
Please follow these instructions to link it again to your preferred email address and let us know if after the steps are completed, Your Dashboard's information is accurate and if your MS Learning achievements are shown on it:
1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).
2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate
3. Sign in with the new email account and password that you use to access your Microsoft Certification Profile.
4. If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.
5. After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.
6. While being on Your Dashboard page, please delete the URL and paste this one:
https://mcp.microsoft.com/mcp/home/migrate.
7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code. Fill in the fields with the following information:
MCID:
Access Code:
To protect personal information, these credentials are provided via Private Message.
Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.
In case we do not receive a response, it will be closed and locked after two business day.
Kindly,
Maria Isabel Parada
Microsoft Certified Professional Services Center
Support: Monday to Friday
