Hello, Ronald!
Thank you for contacting us at Microsoft’s Community.
After doing some research, we found that there is another thread open regarding the same matter. With that said, we will proceed with the closure of this Forum but please rest assured we will continue looking into the situation you are experiencing at the moment.
Please reference to that case with the following URL: MCID Merge - Training, Certification, and Program Support (microsoft.com)
Hoping you have a good day,
Vannesa Albarracín.
Microsoft Community Support
Support hours: Monday to Friday (Except US Public Holidays)
Estimated Response Time: Within 1 business day
