MCIDs

Hello,

I passed my exam on *Removed*, When I am tried to login to the account, I see that the certificate has a different MCID from my Microsoft account. Can somebody please assist in how can I merge both the MCID's please. thank you

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Hi Bhuvana!

Thank you for reaching out to Microsoft’s Community.

As we understand, you need to merge your certification profiles into only one. We will be happy to assist you with your inquiry.


We have started a Private Message where we will request details regarding your account to complete an evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

Image
To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked and you will not be able to reply through either channel.   

Best regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Bhuvana!

Thank you for the information you actively provided.

 

We left a detailed response over Private Message, please refer to it.

 

We will come back to you with an update regarding your request, in the meantime we will keep this case open.

 

Warm regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Sure Sebastian Florez. Thank you, just got a message saying that the case is deleted or closed. please advise. thank you.

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Hello Bhuvana!

Hope you are doing well.

As soon as we are able to complete the merge, we will reach out to you. As for now, there is not exact ETA for the maintenance to be over, which is why we are unable to tell you when this will be resolved.

You can rest assured that you will receive your resolution eventually, we appreciate your patience throughout this whole process.

Sincerely,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Sebastian,

Hope you are well. Is there any update on the merge please. I want to update my Linkedin and waiting for your email.

Thank you

Regards

Bhuvana.

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Hello Bhuvana!

Hope you are having an excellent day.

We wanted to give you a quick update on your case: Resolution has not been provided yet. We will keep you informed through this channel, thank you for your patience.

Warm regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Bhuvana!

Hope this message finds you well.

We wanted to let you know that we have not received the expected update yet from our team which is why we still need to wait for the resolution. We really appreciate your patience.

Let us know if you have any additional comments.

Kind regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Thank you Sebastian, Hope my issue will be resolved, I have to update my profile with this certificate, not sure how long is it going to take.

Regards

Bhuvana.

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Hello again Bhuvana!

Hope you are doing well.

Your case has not been given a resolution yet, which is why we wanted to update you, the team is still working on this issue and is requesting more time.

If you have any comments or inquiries, feel free to let us know so we can help.  

Warm regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Bhuvana!

Hope you are doing well.

We left another detailed response over Private Message, please refer to it.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message. 

Sincerely,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info


Last updated January 19, 2024 Views 50 Applies to: