MCIPT\MSCA - Missing certificates

Hi, Shmoel.

Thank you for sharing the information requested through Private Message.

As we mentioned via Private Message, we need you to please provide us with a PSR (Problem Steps Recorder) recording, which will help us evidence the situation.

Please bear in mind that all the steps below must be shown in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

It is also necessary that the email address used to access is displayed, as well as the Certificates and Transcript tabs, showing that the Certificates are missing. We advise you to take multiple screenshots of these if necessary.

You will be able to use PSR (Problems Steps Recorder) following the next steps:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

Keep in mind that the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures, you can change the number of screenshots in the tool's settings.

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Kind regards,