MCITP ****** certification in *******

Hello Louai.

Thank you for reaching out to Microsoft´s Community.

We understand you want to Access to your Microsoft Account and will be happy to assist you as soon as we can.

In this case, to have access to your account we recommend you use the following option: Recover your account

Please be advised that your MCP profile access becomes inactive if it is not accessed within 12 months. Hence, we will be needing to generate a new one-time access code to associate your active Microsoft credentials to your MCP profile.

We have opened a Private Message where we have requested information related to your Certification Profile to continue with the process.

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below:

We look forward to your response. In case we do not receive a response within two business days, the thread will be concluded, once concluded you will not be able to reply through either channel.

All the best,

Hello Louai.

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure. We need your profile information. Private Messages - Microsoft Community

If the problem persists, please try the troubleshooting steps below:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox).

2. Try using your browser in InPrivate/Incognito.

3. Clear browser cache and cookies.

4. Allow all cookies/third party cookies on your browser settings.

Please, keep in mind that our policy requirements over this Forum and Private Message are applied in order to protect your personal information and give you a resolution as soon as possible. Because we really care about your customer and security experience as you can confirm in the next article:

• Microsoft Privacy Principles & Data Security | Microsoft CSR

We really appreciate that you took part of your time to write us, therefore we will be waiting for your personal details and as soon as we have your response with the information mentioned in the first Private Message, we will be more than happy to assist you.

For security concerns, remember to send all your details over this Private Message and consider that if no response is received, we will close this case after two business days.

Best regards,

Hello Louai.

We hope you find well!

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question. Create a new question or start a discussion (microsoft.com)

We will proceed to close this case, however, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Wishing you an excellent day,