MCP and MCDST Certifications

Hello Chris!

Welcome to Microsoft’s Community.

We understand that you need help recovering your MCP and MCDST Certifications. We will gladly assist.

Since July 8, 2024, our platform has undergone significant changes: Keeping Certification and Learn Profiles is no longer required, as the Certification Profiles have moved to MS Learn. For this reason, properties such as MCID or Certification Profile are no longer in use. Instead, the certification progress from our candidates will be contained directly on their Learn profiles.

Please refer to the following Forum page for further reference: https://trainingsupport.microsoft.com/en-us/mcp/forum/all/new-updated-microsoft-learn-exam-registration/c39d5e07-d58b-416b-ba51-aacafdcc4b08

Additionally, previous services related with Certification profiles, such as profiles merging are now self-assisted by users. For further information, we recommend reviewing the Profile and Credentials tabs from the following page (reference image below):

Microsoft Learn frequently asked questions (FAQs) | Microsoft Learn

From our end, the only thing we can do is advise you to try and log in from all the possible email addresses you may have used, even if you do not remember using them during the registration process.

Note that the communication/Contact email (where you receive the notifications) is different from the Login account.

Please try to recall all possible emails and attempt logging in from those.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible.

See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

In case you do not have access to the email account associated with the Certificates, we suggest you contact the Accounts and Billing Department by calling 1- 877-568-2495 in Canada, this team has trained professionals to help resolve your issue. They can help you recover access to the account so you can access the Profile.

You can also reach them by going to - Contact - Microsoft Support (Accounts Support agent)

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If no additional assistance is required, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best regards,

Hi, Chris!

We hope this message finds you well.

Our team would like to know if the resolution provided solved your inquiry and if additional assistance is needed. Otherwise, we will proceed to close and lock the case after within the next business day.

Kind regards,

Hi, Chris!