MCP Login

Hello Anandha!

Thank you for contacting Microsoft's Community. 

Based on your inquiry, we understand you require assistance with your old certification Profile. We will be happy to help you.

Kindly keep in mind that with the changes implemented in our site on July 8th, our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles, such as contact email address or email used to access their Learn profiles unless the candidate provides us with the correct email addresses.

Our main recommendation is that you identify the email used to access your old Certificates profile.

Then you can log in by following the link. You can also find your Microsoft Learn username and URL here

When you have attempted these steps, please let us know.

Thank you for your patience and understanding.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Kindly,

Hi Jimmy,

I have tried to login. but, its does not showing my previous certifications or completed certifications in my profile. Why its missing? can you please help?

Thanks

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*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello Anandha!

Thank you for your response.

For security purposes, Microsoft Learn will not manage users' profiles on their behalf nor disclose any information related to them.

Due to our improved security processes, our team cannot view or share the Microsoft account associated with your Learn profile.

To locate your missing Certification, we advise following these steps using any personal or work Microsoft account you may have used to register for your latest Exam and achieve your Certificate.

We will be looking forward to your reply.

Thank you for your patience and understanding.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Kindly,

Hi,

I have mentioned already. I did verified with my both personal and work account. still my past certifications are not available in my profile.

Let me know if you need any details to check from your end?

I can share it via private message?

Thanks

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*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello Anandha!

Thank you for contacting Microsoft's Community. 

Based on your inquiry, we understand you require assistance with your old certification. We will be happy to help you.

We have initiated a Private Message where we will request further information about your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below: 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.

Kindly,

Hello Anandha!

We hope this message finds you well.

Please access the Private Message Feature to see some useful information we have shared with you.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Warm regards,

Hello Anandha!

Thank you for your response.

As we understand, you are having issues with Microsoft Learn Profile.

We have initiated a Private Message for you to provide us with your the PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the error you encounter. We advise you to take multiple screenshots of these if necessary. Please include these steps:

1.      Clear your browser’s cached data and cookies.

2.      Use InPrivate browsing with Microsoft Edge.

3.      Record the issue

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.

Kindly,

Hello Anandha!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case within one business day.

Kindly,

Hello Anandha!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.

Kindly,

Hello Anandha!

We hope this message finds you well.

Please access the Private Message Feature to see some useful information we have shared with you.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Warm regards,