Hi there,
I am hoping someone can help me with obtaining a copy of my old Windows XP, MCP certification. Is there a way to do this? My old email/account may not exist anymore.
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Hi there,
I am hoping someone can help me with obtaining a copy of my old Windows XP, MCP certification. Is there a way to do this? My old email/account may not exist anymore.
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Hello MoJoTec!
Thank you for contacting Microsoft's Community.
Based on your inquiry, we understand you require assistance with your certification Profile. We will be happy to help you.
Since you do not have access to your profile linked to the previous email, our primary recommendation is to recover the access to your old email. These emails are inaccessible through our support. Currently, we do not have the authorized tools to access sensitive information of our candidates.
Thank you for your patience and understanding.
We will be waiting for your response, if no response is received, the case will be closed and locked after one business day.
Kindly,
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Hello MoJoTec!
Hope you are doing well.
We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.
Kindly,
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Hello MoJoTec!
Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.
We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.
If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.
Kindly,
Reported content has been submitted
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