MD100: Malfunctioning of mouse and keyboard in virtual lab?

Hi,

I've just finished an MD-100 exam. And in the virtual machine section, I ran into hardware issues including mouse not right-clicking and keyboard double typing. The test center staff were unable to identify whether it's hardware-related or it's legitimate exam settings. Another examinee (one of my colleagues) also reported a black screen issue in the virtual machine. 

Is this a normal behavior? Or is it an issue from the test center?

Regards,
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Answer
Answer

Hello Marcus,

 

Thank you for letting us know about your experience with your recent exam.

 

Please be advised that if candidates experienced any technical issues before, during and after the exam, it is recommended to contact the testing center to report the incident.

 

With this, please contact Pearson VUE to report the incident. You may reach them at:

 

Phone Number: 855-542-6924(USA and Canada) or, +1-952-905-7472 (toll)

Support page: Contact Pearson VUE

 

In the event that they have found out that the fault is within the actual exam, you can get back to us so we can escalate it to our Support team for further investigation and update the exam if needed.

 

To do this, please provide us with the requested details through private message I initiated by clicking the image as shown below:

 

 

We would also appreciate if you can provide us with your exam registration mail or score report.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

 

Krixtne_Mndz
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 8, 2021 Views 25 Applies to: