MeasureUp | Practice test: Microsoft Practice Test powered by MeasureUp - 30 day online access

Hi Awa,

Thank you for contacting the Microsoft Community.

I recognize the significance of obtaining the registration key for the practice test you purchased, as it is crucial for your exam preparation. Let me provide you with the necessary details to address your concern.

For me to verify your account and have the case be forwarded to our Support Team for recommendations, kindly provide us with the case number or copy of the email you have sent to Mind hub through the private message I initiated. Please refer to the image below to access your private message.

On the other hand, since you have an upcoming exam, you may reach out to Pearson VUE for immediate assistance with rescheduling options and other recommendations while we look into your case. Pearson VUE can access your exam details and check the situation. Their website offers the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi,

Thanks for the replay but I did all this at the beginning but VUE told me that I can just contact with you to get my register key or refund the money!

Best regard

Hi Awa,

Thank you for your response.

With the information you have provided, I have now successfully forwarded your concern to our Support Team as this will enable them to check the next best course of action to take since we want to ensure your request is addressed.

You can refer to our private message for the Case ID number as it will serve as your reference.

Thank you for your patience and understanding in this matter as we look into your case.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Kind regards,

Hi Awa,

I hope you're doing well today.

I want to assure you that we are actively working on your case. Today, I am following up to provide you with the current status. Our support team is in the process of communicating with Mind hub regarding the issue you have encountered with receiving the registration key for the practice test you purchased. Rest assured, we are diligently investigating this matter and doing our best to expedite the resolution.

Thank you for your patience and understanding in this matter as we look into your case.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Kind regards,

Hi Awa,

Hoping all is well in your end today.

I want to reassure you that we are actively addressing your case. Today, I'm following up to provide you with the latest status update. Our support team is still waiting for a response from Mind Hub regarding the issue you've encountered with receiving the registration key for the practice test you purchased. Please be assured that we are thoroughly investigating this matter and working diligently to expedite the resolution.

Thank you for your patience and understanding as we look into your case.

You can expect an update within 3-5 business days or as soon as we receive feedback from our Support Team.

Kind regards,

Hi,

I received my access key yesterday from them. It is too late because tomorrow I have exam but today I am trying to practice with it.

you can close the ticket

Thank you for your support

Awa

Hi,

I received my access key yesterday from them. It is too late because tomorrow I have exam but today I am trying to practice with it.

you can close the ticket

Thank you for your support

Awa

Hi Awa,

Thank you for your update. I'm glad to hear that you received your access key yesterday. I understand that the timing is not ideal with your exam tomorrow, but it's great that you're making the effort to practice with it today.

As requested, I will proceed to close the ticket. I wish you all the best for your exam and future endeavors!

I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

Kind regards,