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MeasureUp Practice Test Refund - AI-900 Microsoft Azure AI Fundamentals

Hello, Please can anyone help me here? I bought a MeasureUp practice test alongside the AI-900 Microsoft Azure AI Fundamentals as one bundle from PearsonVue and cancelled the exams & practice test purchase same day after I found out it didn't align with my schedule. The Microsoft exams got cancelled and I was refunded but for some reason, I have not received the refund for the practice test of $84.00. I have called and written emails to PearsonVue and MeasureUp but they keep tossing me about. So unfair. This purchase was made on the ***Removed*** and it's been well over a month now, yet i yet to receive my full refunds.

Kindly help

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Hi Chidi,

Thank you for providing the necessary information and your time today.

Your prompt provision of the details has enabled me to locate your profile and verify that you are an ESI Learner. With this, you have successfully created a case with the ESI Support Team. Please be assured that the team is dedicated to resolving this matter promptly and will keep you informed through your work email address.

In line with our agreement, I will be closely monitoring this case to ensure that the issue is being addressed. I will provide updates on this thread within 3-5 business days or sooner, as soon as I receive any new information.

Regards,

IvyV_P12
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Chidi,

Thank you for your patience and understanding as we monitor through this process. 


As I continuously track your case with ESI Support Team. It shows that the ESI Support Team is still doing their best to coordinate your case with the back-end team. Kindly maintain active communication with them.

I will continue to update this thread within 3-5 business days or as soon as I receive the latest updates from them.

Kind Regards,

IvyV_P12
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

1 person found this reply helpful

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Last updated May 21, 2024 Views 150 Applies to: