Merging accounts and certificate not available in microsoft learning dashboard

***********,

Regarding: Exam Microsoft Azure AZ-500, registration ******** and merging of my profile

To date, I have not received a certificate that I can download from the microsoft learning page. This page indicates that it may take 48 hours for the certificate to be generated. I passed the exam on the *********. So 9 days have already passed.

         Please note it can take up to 48 hours after passing an exam for a certificate to be generated.

Thereby I also seem to have a duplicate profile which may explain why I don't see my certificate in the dashboard yet. See also the mail from Microsoft Support below from **********:

I also found a duplicate profile under your name, which may be the reason why you are getting such error. To have them merged, please include this concern on your post.


Once you have the question created, you may reply to this email with the URL thread of your post and I’ll send it to the appropriate team for prioritization.

Please note that this case will be closed in case no response is received within 1 business day. Once case is closed, we won’t be able to monitor your case anymore and you will also receive a case closure survey to rate the support provided.

Sincerely,

*******

My MCID is ********.

See also support request number: *********

Would you please check for me why it is taking so long and would you please merge my profiles so that i can see/download all of my certificates?

With kind regards,

*********

***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions form more information on how you can protect your privacy*** 

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Hi, Johannes.

Thanks for getting in touch with Microsoft’s Forum Center.

We understand that you want to merge two account you have.

Before advancing we would have to verify some information in the Private Messages. You can access through the following Icon.

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We look forward to your immediate response. If no response is given the case will be closed in two business days.

Wishes,

David Arevalo

Support: Monday-Friday

Microsoft Certified Professional Services Center

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David Arevalo
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hi, Johannes.

Welcome back to Microsoft´s Community.

We would like to inform you that the Merge of your accounts has been done successfully.

In order for us to provide the required information for you to access your account, please go to the Private Messaging section, this to guarantee the protection of your data. If no response this case will be closed and locked in one business day.

Kind regards,

David Arevalo

Support: Monday-Friday

Microsoft Certified Professional Services Center

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David Arevalo
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

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Hello, Johannes.

We are glad to have you here at Microsoft Community.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.

We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best regards,

 

David Arevalo

Support: Monday-Friday

Microsoft Certified Professional Services Center

Image

David Arevalo
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated April 5, 2021 Views 28 Applies to: