Microsoft 365 Certified: Enterprise Administrator Expert Certification

Hi, lghzf.

Thank you for contacting us here at Microsoft’s Community.

Based on your entry, we understand you are facing issues at the time of displaying your Microsoft 365 Certified: Enterprise Administrator Expert in Your Dashboard.  

We kindly advise you to follow the steps listed below over the course of the day, if the issue is still ongoing: 

• Make sure to use an up-to-date browser. (e.g. Edge) 

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings. 

• Please make sure that you have the latest version of the Edge browser or Internet explorer. 

• Go to Your Dashboard and attempt to visualize your Certificate.

However, we have started a Private Message where we have requested some Private Information related to your account. Please find de access to the Private Message, on the top right corner of this screen, as shown in the image below.

Or you can use this link: Private Messages - Microsoft Community

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates about your case.

Please, keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Best regards,

Hi Laura

I donot think its the browser issue. Becasue the new exam score and certificate showed up in 2 days when I passed the other exams, such as sc 300 or az 104. I have tried it on another PC with different browsers. I sent you a private message for the details what you need. Please check it out.

Thank you very much

Hello again, lghzf!

After review the information provided in the last Private Message, we invite you to provide us with a PSR (Problem Steps Recorder), so we can evidence the situation.

Problem Steps Recorder (PSR) is a feature to automatically capture steps on a computer. These steps include a picture of the screen during each select and a text description of the selected areas. You can use the tool to save performed actions, such as repro steps, that can be provided to this support in order to troubleshoot or diagnose an issue.

Please, perform the next steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.

1. Select Start Record.

2. Make sure to use an up-to-date browser. (e.g. Edge) 

3. Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

4. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

5. Allow all third-party cookies through the browser settings. 

6. Make sure that you have the latest version of the Edge browser or Internet explorer. 

7. Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift.

8. Go to Your Dashboard

9. Login into your Microsoft’s Certification Profile and attempt to visualize your Information Microsoft 365 Certified: Enterprise Administrator Expert. (The email used at the moment to Login should be visible in the PSR)

10. Select Stop Record.

11. In the Save As dialog box, type a name for the file, and then select Save.

You will be able to use the PSR following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac:  https://support.apple.com/en-us/HT208721

Notes:

• The file should be sent in Private Message as .zip format.

• The tool only collects the last 25 screen shots. If you see the following in your capture, refer to the “To adjust settings” in the section below to increase this value if you need to capture longer than 25 screen shots.
  Step 1:

• These instructions apply to Windows 7 and later versions.

• Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.

Remember to send the record in .zip format via: Private Messages - Microsoft Community

Let us know if more assistance is needed, if we do not receive any response the case will be closed after two business days.

We will be happy to help you.

Best regards,

Hello Laura

I checked the certificates list again in the morning, it is there now and I get it.

Thank you so much for your help. I think the case can be closed now.

Best regards

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***Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions form more information on how you can protect your privacy***

Hi, lghzf.

Thank you for the resolution confirmation, at this moment this case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related with your Microsoft’s Certification Profile.

Please keep in mind once locked and closed you will not be able to respond over the same channel.

We hope you have a fantastic day.

Best wishes,