Microsoft 365 Certified: Modern Desktop Administrator Associate is missing

Hi there,

I yesterday passed my exam Md-101. This Badge is visible in my Dashboard but the badge Microsoft 365 Certified: Modern Desktop Administrator Associate is missing. I've also completed the md-100 on 2 January as you can see.

I have 2 accounts this one

If I am logged in with

When I logged in with

Can you please help me with this and figure out why the badge of associate is missing.

Hope to hear from you soon
Thank you in advance.

Kind regards,

Suradj

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Answer
Answer

Hi SuradjBajaj,

 

Thank you for your patience.

 

I have consolidated all your profiles so you should see all your exams on your preferred account. Your duplicate account was created due to the discrepancy of phone number and address information used upon accessing your profile.

 

Make sure to use the same information(Name, Email, Address and Phone number) when accessing the Microsoft Certification Site to avoid creating duplicate accounts in the future.

 

In order to keep your account active, please access your MSCert profile at least once in every 12 months.

 

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

 

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

 

Regards

Jhay_23
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Last updated February 7, 2020 Views 68 Applies to: