Microsoft AI-900 Certification - Evidence of Certification

Hello, SC.

Thank you for contacting Microsoft’s Support Community.  

Based on your inquiry, we understand you are unable to access to your Certification profile.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Hello, SC.

We would like to thank you for the information you kindly provided over direct communication.

***We would like to confirm if you have any scheduled Exams coming up in the next 15 days, in case you do we highly recommend you to wait for you to take the scheduled Exam. This is important data for us to know how to proceed with your case before we do the Merge of your accounts.***

After verifying the information you kindly provided, we found a duplicity of accounts under your name, reason why you are not able to access to your Certification profile.

We will proceed with merging your profiles into a single account. We would like to ask you which MCID you want to keep as primary. Please find the details of your MCIDs via Private Message.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Hello, SC.

We are pleased to inform you that your profiles have been successfully merged. Please log into Your Dashboard with the credentials we provided you via Private Message and check that your account is working properly.

Additionally, we have sent you a copy of your Certificates and Transcripts to the email associated to your account.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, SC.

Since we have not received a response from you, we will proceed in closing and locking this case. If the resolution provided did not resolve the issue, please post a new question.

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.

Best regards,