Dear Microsoft Certification Support Team,
I am writing to report an issue I encountered during my recent Microsoft certification exam appointment. Despite presenting a valid government-issued ID, the invigilator was not satisfied with the document and, as a result, did not allow me to proceed with the exam. I was advised to reschedule the exam.
Following the instructions, I logged into my Microsoft certification profile to initiate the rescheduling process. However, under the “Certifications” section, I am unable to locate the exam or find any option to reschedule it. This is concerning, as I have already paid the full exam fee and was fully prepared to take the test.
I kindly request your urgent assistance in resolving this issue and enabling the rescheduling of my exam at the earliest possible date. I am also happy to provide any additional documentation or verification if needed.
Thank you for your support and understanding.
Best regards,
Satyajeet *****REMOVED*****
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Microsoft Certification Exam Appointment Details:
Order Number: 0075-2082-5730
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Admission Policy
Please note this exam is proctored in English and Japanese only. There is not an option for local language proctoring at this time.
Before exam day:
Test your system:
• Use the same testing space, computer, and internet connection you plan to use on exam day.
• We recommend testing on a personal computer with a webcam. Work computers generally have more restrictions that may prevent successful delivery.
• Do not take your exam in a setting with a corporate firewall (including VPN). If you are taking your online exam in your office, please alert your Network Administrator to the OnVUE system requirements.
• Make sure you have a reliable, fast internet connection to download your exam and support a webcam stream.
Acquire an acceptable form of ID:
One (1) valid, unexpired, government-issued ID with a signature and photo. The name must match the name on the registration exactly.
Acceptable forms of ID include:
• Passport
• Driver’s license
• Non-US Military ID (including spouse and dependents)
• Identification card (national or local)
• Registration card (green card, permanent residence, visa)
Unacceptable forms of ID:
• Unacceptable forms of identification include renewal forms with expired IDs, government-issued name change documents with government ID
• If your identification is not considered valid, you will not be permitted to complete your exam and you are unlikely to receive a refund.
By law, certain IDs must not be photocopied, digitized, or captured on camera. Because of this, Pearson VUE cannot accept restricted IDs (including but not limited to U.S. military or certain secure access IDs) as identification for online testing. For those with an India Aadhaar ID, please refer to these specific policies.
Prepare your testing space:
• Find a quiet, disruption-free, well-lit space. Please be aware that background light or the sun rising/setting could create visibility issues for the proctor.
• You will be required to take four photos of your testing space during check-in. We recommend using a mobile device.
• You can only use one monitor.
• Your desk should be clear.
For more information, review online proctored exam policies, procedures, and minimum requirements.
On exam day:
• We recommend logging into your account 30 minutes early to start the check-in process and to allow for any troubleshooting.
• This allows optimal preparedness but does not guarantee an early admittance or start time.
• If you are more than 15 minutes late after your scheduled exam time, you will be unable to begin your exam and you are unlikely to receive a refund.
To check into your exam:
• Select Check-in to start exam on your confirmation, reschedule or reminder emails)
• Log in: https://www.microsoft.com/en-us/learning/dashboard.aspx
• View your upcoming appointment.
• Follow the on-screen prompts to complete the check-in process.
• You will need to complete check-in before you can start your exam.
Exam rules during testing
• You may not access unauthorized materials, I.e. mobile devices, watches, and anything not allowed by test sponsor
• No one else should appear through the webcam during the exam and no one else’s voice should be heard.
• No speaking aloud during exam
Reschedule Policy
If you need to reschedule your appointment, be sure to do it no later than 24 hours prior to your scheduled exam. If you do not reschedule your appointment 24 hours prior to your scheduled exam, you will forfeit your exam fee and/or your company may incur a charge.
Cancellation Policy
If you need to cancel your appointment, be sure to do it no later than 24 hours prior to your scheduled exam. If you do not cancel your appointment 24 hours prior to your scheduled exam, you will forfeit your exam fee and/or your company may incur a charge.
Additional Information
The following data is deleted from the OnVUE system within 60 days:
• The recorded video of your testing session
• Your identification, such as license or passport
Your headshot is retained for security and use on your Score Report for the life of Certification. For country-specific data retention regulations please reference your local government agency. For additional questions or requests for photo deletion, please contact our operations team at https://home.pearsonvue.com/microsoft/contact.
Pearson VUE will not be held responsible for expenses incurred beyond the cost of the exam, including but not limited to travel expenses and lost wages on the day of the exam.
Pearson VUE's goal is to make your exam experience a pleasant one. We want to thank you for selecting Pearson VUE as your exam service provider, and we look forward to serving you again. Please feel free to contact us with your comments or questions. Our contact information can be found on our website: www.pearsonvue.com/contact.
Sincerely,
Pearson VUE
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