Microsoft certificates(MCITP & MCTS) access

Hello, Mohd.

Welcome to Microsoft Community, here your request will always be well received.

We understand from your post, you need help getting access to your Certifications.

In order for us to be able to provide you with further assistance, we have created a Private Message for you to send us some additional information.

To access this space, please go to the link on the top right corner as shown in the image below. Once you provide this information, we will continue with the proper process.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

We hope you have an excellent day,   

Hello, Mohd.

Thank you for your interest in Microsoft’s Forums.

We thank you for the information given but please send the File one more time just this time in .zip format since it does not open for us.

Taking this into consideration, and due to safeguard your information and due to security protocols it is important that you can supply this data over Private Message.

As soon as we receive the requested details, we will proceed to provide the best solution to your issue.

Please consider that in case we do not hear back from you within two business days, we will proceed to close and lock the case.

Sincerely,

Hello, Mohd.

Thank you for contacting Microsoft Community. 

We would like to thank you for the information you kindly provided. It is well appreciated.

After verifying the information you actively provided, we found an account matching the information provided.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

Have an excellent day,

Hello, Mohd.

Thank you for your interest in Microsoft’s Forums.

based on the last information given please tell us that before your name change you were able to see your Certifications.

Taking this into consideration, and due to safeguard your information and due to security protocols it is important that you can supply this data over Private Message.

As soon as we receive the requested details, we will proceed to provide the best solution to your issue.

Please consider that in case we do not hear back from you within two business days, we will proceed to close and lock the case.

Plz update regarding this

Hi, Mohd.

Welcome back to Microsoft´s Community.

We would like to inform you that the Merge of your accounts has been done successfully. the old account was found and was merge with current account.

In order for us to provide the required information for you to access your account, please go to the Private Messaging section, this to guarantee the protection of your data.

We will be attentive on your response, in case you have further questions. However, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked within the next business day.

Kind regards,

Hello, Mohd.

Thank you for your interest in Microsoft’s Forums.

based on the last information given we have left a more detailed answer in the private message feature.

please sent us the recording of your Certification dash board so we can send that information to our Specialized team to verify, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:

To make sure that everything is working fine, we kindly advise you to please try again and sign in. If you notice that the issue continues, please create a PSR following these recommendations:

Use a Browser like Microsoft Edge. 

Clear the browsing history and cookies.  

Make sure that the previous step is shown on the PSR. 

Last, we would like to make sure that once you receive the error message please click on the screen to confirm that the PSR will record everything, especially the last error message you receive.

Please provide the recording through Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to take multiple screenshots of these if necessary.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system: 

Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

Mac: https://support.apple.com/en-us/HT208721

Keep in mind that this recording is made with the clicks you do while doing this process, so we highly recommend that when the error shows up on your screen you click one more time so this part is recorded in the screenshots you send.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Mohd.

Thank you for your interest in Microsoft’s Forums.

based on the last information given we have left a more detailed answer in the private message feature.

the PSR is the way to see what error you are seeing at the moment and also a way to see what is missing on your account, once the PSR is given we can give that information to our Specialized team so they can see if they locate the missing Certificates.

please sent us the recording of your Certification dash board so we can send that information to our Specialized team to verify, please send us a recording of the dashboard, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:

To make sure that everything is working fine, we kindly advise you to please try again and sign in. If you notice that the issue continues, please create a PSR following these recommendations:

Use a Browser like Microsoft Edge. 

Clear the browsing history and cookies.  

Make sure that the previous step is shown on the PSR. 

Last, we would like to make sure that once you receive the error message please click on the screen to confirm that the PSR will record everything, especially the last error message you receive.

Please provide the recording through Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to take multiple screenshots of these if necessary.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system: 

Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

Mac: https://support.apple.com/en-us/HT208721

Keep in mind that this recording is made with the clicks you do while doing this process, so we highly recommend that when the error shows up on your screen you click one more time so this part is recorded in the screenshots you send.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Mohd.

Thank you for your interest in Microsoft’s Community.

Follow the steps above to do the PSR and attach it in the Private message feature.

We are looking forward to your response. If no response is received we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello, Mohd.

Thanks for getting in touch with Microsoft’s Forum Center. 

We would like to thank you for the information you have provided us in Private Message. We would like to inform you that our Specialized Team has started an investigation to assist you with your request.

Once we have an update regarding the progress of your case, we will get back to keep you posted. Please bear in mind that it might take 3 to 5 business days to provide you with further updates.

Best regards,