Microsoft certificates(MCITP & MCTS) access

Hello, Mohammed.

Welcome to Microsoft’s Community.

We understand that you would like to know how to access your achievements in your Dashboard. We will be happy to assist you.

Before accessing your Microsoft Certification Profile, we kindly suggest that you follow some basic troubleshooting steps:

• Make sure to use an up-to-date browser. (e.g., Edge)

• Clear cache and cookies.

• Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• Allow all third - party cookies through the browser settings.

• Please make sure that you have the latest version of the Edge browser or Internet explorer.

• Then go to Your Dashboard  and sign in with the Microsoft account and password that you used to create your Microsoft Certification profile.

Once you log onto your Certification Dashboard, you will be able to find and download your Certification as shown below:

To better assist you, we kindly invite you to check Microsoft Certification Program FAQs | Microsoft Docs.

Please let us know if the access is successful and if additional assistance is needed. Note that we do not receive a response, we will proceed to close and lock the case after two business days.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so that other Learners can benefit and to improve our service.

Wishing you a nice day,

Dear Support,

If you provide me email address i can send you all my certificates copy which is not available on Microsoft portal.

Hello, Mohammed.

Hope this post finds you well.

Before accessing your Microsoft Certifications Profile, we kindly suggest that you follow some basic troubleshooting steps:

• Make sure to use an up-to-date browser. (e.g., Edge)

• Clear cache and cookies.

• Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• Allow all third - party cookies through the browser settings.

• Please make sure that you have the latest version of the Edge browser or Internet explorer.

In case the issue persists, we have initiated a Private Message where you will be able to share some useful information with us safely to verify your MS profile and proceed appropriately.

Find the access to this space on the top right corner of this screen as shown in the image below:

We look forward to hearing from you. Be advised that if no response is received after two business days the case will be closed and locked.

Best regards,

Hello, Mohammed.

Hope you have a nice day.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   We will be happy to jump in and take a look.

Note that once the case has been closed and locked, you will not be able to reply even through private message.

Best wishes,