Microsoft certification mail

Hi, Sandeep.

Thank you for contacting the Microsoft community.

As we understand from your post, you have passed Exams AZ-104 and AZ-305, but you did not receive the congratulations email to claim your Microsoft Certified: Azure Solutions Architect Expert Badge. We are happy to help!

To properly assist you, we have sent you a Private Message requesting more information. Keep in mind that this is a public forum, so it is better not to share any personal information outside of the Private Message.

To use the Private Message feature, please look at the right side of the page and click the icon seen in the image below:

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Sincerely,

Hi, Sandeep.

Thank you for sharing the recording with us through Private Message.

After thorough review, we found that you completed Exam AZ-305 prior to the expiration date of your Microsoft Certified: Azure Solutions Architect Expert Certification.

Please note that, per our renewal policy, the expiration date of a Certificate cannot be extended by completing its required Exams before it has expired, even if said Exams have been updated or replaced.

The only way to renew a Certification, and extend its expiration date, is by completing its corresponding renewal assessment through the Microsoft Learn platform, which is enabled approximately six months prior to the Certificate's expiration date.

Completing the Exams required to earn a Certification before it has expired will not grant you with a new Certificate or Badge, nor will it extend the expiration date of your Certification.

For more information on our renewal policy, please visit the article: Renew your Microsoft Certification | Microsoft Docs.

That being said, since you passed Exam AZ-104, but your Microsoft Certified: Azure Administrator Associate Certification has not been re-activated, we have escalated your case with our Engineering Team.

Once we have an update regarding the progress on your case, we will get back to you. Please keep in mind that it can take up to 3 - 5 business days to provide you with further updates.

We will make sure to keep you posted during this process.

Kind regards,

Hi, Sandeep.

We hope this message finds you well.

Our Engineering Team has informed us that the issue has been resolved, and your Microsoft Certified: Azure Administrator Associate Certification has been reactivated.

Please access your Learning dashboard to make sure that everything is correct. If you run into any trouble, please let us know.

If your issue has been resolved, please let us know by choosing "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Kind regards,

I replied to you privately. Please check it.

Hi, Sandeep.

Thank you for bringing this to our attention.

As we mentioned via Private Message, we need you to please provide us with a PSR (Problem Steps Recorder) recording, which will help us evidence the situation.

It is necessary that the email address used to sign into your Microsoft Learn profile and Credly account is displayed in the recording, as well as what you see when you select "View more details" under your Certificate and click "Share."

Please bear in mind that all the steps below must be shown in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

Keep in mind that the PSR (Problems Steps Recorder) tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures, you can change the number of screenshots in the tool's settings.

Once you have created the recording, please share it with us through Private Message, as it will contain personal information that cannot be shared publicly.

We are looking forward to your response. If we do not receive a response, the case will be closed and locked after two business days.

Kindly,

Hi, Sandeep.

We hope this message finds you well.

To access and download your Certificates, as well as claim their corresponding Badges, please follow the steps below:

1. Please visit Microsoft Learn.

2. Sign in with the personal Microsoft account (MSA) associated with your Certification Profile.

3. Click on your user icon, located at the upper right corner of the screen, and select "Profile."

4. Select the option "Certifications" in the navigation menu, located at the left side of the screen.

5. To download your Certificates, select "View more details" under a Certificate, then click "Print certificate."

6. To claim and share your Certification Badges, select "View more details" and then "Share."

7. For Exam Badges, select "Share."

Please let us know if these steps worked for you, or if you run into any trouble. We will be happy to help.

For more detailed information on this matter, please visit the article: View, use, and share certificates and badges | Microsoft Learn.

We hope that you find this information to be of help. If so, please let us know by choosing "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Best regards,

Hi, Sandeep.

Thank you for letting us know.

You can add your Certificates and Badges to your LinkedIn account by following these steps:

1. Click the "Me" icon at the top of your LinkedIn homepage and click "View profile."

2. If you have previously added a Certificate, scroll down to the Accomplishments section, and click "Add." If you have never added a certification, you will first want to add a "Licenses and Certifications" section. On your profile page click Add new profile section in your introduction card. Under the Background dropdown, click the Add icon next to Licenses and Certifications.

3. Select Certification from the dropdown.

4. Type in your certification information. A menu displaying companies will appear as you type in the Certification authority field. Be sure to select the correct authority from the menu so their logo appears next to the certification on your profile.

5. Once completed, click "Save."

If you run into any trouble while following these steps, we invite you to contact the LinkedIn support team by visiting the following URL: https://www.linkedin.com/help/linkedin.

We hope that this information helps resolve your concern. If so, please let us know by choosing "Yes" where it says, "Did this solve your problem?" located at the lower right corner of this post.

If we do not receive a response, the case will be closed and locked after one business day.

Kindly,

Hi, Sandeep.