Microsoft certification missing in Microsoft dashboard despite appearing in Pearson Vue exam history

Hello, boussarsar.

We appreciate your reaching out to Microsoft Community.

Based on your inquiry, we understand that you are unable to see your Microsoft Certified: Azure AI Engineer Associate certificate on the credentials section of your Learn Profile. We’re here to help you with this issue.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible. See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

  
  

For further assistance, we have started a private message where we have requested information related to your needs. This step is to verify the details and offer personalized help. You will find the link provided within the message. We are sorry for any inconvenience that this may have been caused. 

• Private Messages - Microsoft Community

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.


Best Regards,

Hello, boussarsar.

Dear Maria,

Thank you for your support.

I sent you necessary information in private message.

I remain at your disposal for any further information.

Best regards.

Hello, boussarsar.

Thank you for your reply.

We’ve sent you a detailed response via Private Message. Please take a look and let us know if you need any additional help regarding the specified procedure.

Private Messages - Microsoft Community

We are looking forward to your information. If no response is received within two (2) business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Hello, boussarsar.



We hope you are well.


In order for us to proceed with your case, we require some additional details surround your account. Due to the nature of the information required. If no response is received, we will proceed in closing the case on one business day.


Best regards,

Dear Maria

I sent you all necessary information.

Please let me know if you need other informations.

Regards

Hello, boussarsar.

Thank you for your reply.

We’ve sent you a detailed response via Private Message. Please take a look and let us know if you need any additional help regarding the specified procedure.

Private Messages - Microsoft Community

We are looking forward to your information. If no response is received within two (2) business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Dear Maria,

I added necessary information in the ticket.

Please let me know if you need further information.

Thanks

Hello, boussarsar.

Thank you for your reply.

We’ve sent you a detailed response via Private Message. Please take a look and let us know if you need any additional help regarding the specified procedure.

Private Messages - Microsoft Community

We are looking forward to your information. If no response is received within two (2) business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Dear Maria,

I sent you all necessary information.

Please let me know if you need any further information.

Regards

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