Mada95

Microsoft Certification registration

Hello,

i am trying to register for my free exam (i was part of the ignite challenge) and i get the following text:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

i tried the options above but they do not work. Could you please help me?

Thank you,
Madalina

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Answer

Darlene_J

Hello Mada95,

We appreciate you doing basic troubleshooting steps on your browser in resolving this error.

Please also make sure that before scheduling an exam, kindly remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases (please remove any Special Characters (like., \ ! @ # - etc.).

You can also try using an updated browser or may download the new edge browser through this link. You may also follow the additional steps below that may resolve the issue:

1. Please open a registration window

2. Press F12 function key

3. Once you see a Developer Tool window popping up on the screen

4. Please click on "Network Tab"

5. Clear the session (Please find highlighted in screenshot)

6. Refresh the screen

7. Try registering for an exam again.

If you are getting the same messaging, please provide us a PSR (Problem Steps Recorder) along with the requested information through private message so we may continue troubleshooting with you.

You may click here or refer to the image below to access this feature:

Alternatively, you may reach out the exam vendor directly to schedule the exam for you. You can reach their Support through the following contact details below:

Pearson VUE:

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

For Certiport Support: https://certiport.pearsonvue.com/Support/Support-for-test-candidates/Customer-service

For PSI, you may create a ticket from this link. For immediate response from PSI Candidate Care telephone numbers please contact:

LINK: https://psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001044112

US/Canada (toll free): 855.340.3887  

US/Toll number for International Callers: 858.875.3686

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

Microsoft Certification registration

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