Microsoft Certification Training Support

Hi Aboli, 

Thank you for contacting the Microsoft Community. 

Allow me to provide assistance in rescheduling your exam at a testing center using the same discount. 

If you have used the Microsoft Virtual Training Day discount to schedule the exam, please know once cancelled the voucherless discount will be reinstated to your profile after 24 hours. You may try re-linking the event registered email address to your profile to obtain the offer again. 

On the other hand, if this is a physical voucher (Alphanumeric code), I would need further details on what voucher you were referring to, so that we can properly assist you and have these details checked by our Support team. 

To proceed, kindly provide us with a PSR (Problem Steps Recorder) from the time you are signing in to your Microsoft Certification profile until the page where the discount is missing.  

You may send the PSR to the private message I initiated along with the requested information (Refer on the image below) 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.  

Regards, 

 
I appreciate you providing the data I have requested.

I have re-enabled the attachments for you to upload the remaining requested information.

In case you are still unable to attach the PSR and the remaining invoice, allow me to contact you to retrieve these documents. Please provide your best call back time within my hours of operation Mondays-Fridays 7:00 AM- 4:00 PM PST.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

I appreciate the additional information you have provided.

Upon reviewing the PSR, please select an exam first before re-linking the registered event email address. You may select either the AZ-900 or PL-900.

If still the same, I would need an updated PSR showing the steps provided in this instructional video. 

Let me also contact you tomorrow on your preferred time.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

I appreciate the resolution confirmation via private message and I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,