I try to download my certificate of Office2019: Microsoft Office Specialist: Word Associate, the achievement date it's ***Removed*** but until now only appears this message:
We're having trouble generating your Certificate. Please try again. If you continue to experience problems, please contact Customer Support.
Wait your help
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Hello, Antonio.
Welcome to Microsoft Community.
We understand that you want to see your Certification in your Dashboard, we will be happy to assist you.
To help you with this issue, we have initiated a Private Message where you will be able to share in a safe way the required information to verify your profiles and proceed accordingly.
Please find the access to this space on the top right corner of this screen as shown in the image below:
We will be very attentive to your response, if no response is received, we will proceed to close and lock the case after two business days.
We are looking for your response,
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Hello Antonio.
Thank you for your response.
Please know that when it comes to a MOS (Microsoft’s Office Specialist) Certification, you may download it, along with the Badge, through Certiport’s page.
Once you go to their website, follow these steps:
1. Log in and choose the Organization Administrator role from the drop-down menu.
2. Select the Reports tab.
3. Click Print Certificates.
4. Select the program you wish to print from the drop-down box or select Any Program.
5. Select the date range. You may print certificates within 1 year after the exam was taken. Click Search.
6. All available certificates will display. Check the box for the exams you wish to print and click Print Certificates.
7. Use the options within the PDF window to print or save a copy of the certificate.
Your MOS Certificate and Exams can also be found on your Transcript, which can be downloaded through your Microsoft Certification Dashboard. It may be used as proof of accreditation as well.
If this solves your problem, please indicate “Yes”, in the public forum, in case we do not receive a response to the question the thread will automatically be closed and locked within two business days.
Kind regards,
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Hello, Antonio.
We have not been able to get a hold of you and we will have to proceed with the closure and lock of this Forum.
We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question.
We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.
Please keep in mind that once this case has been locked and closed, you cannot reply in either opened channel.
Best regards,
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