Microsoft Certified Technology Specialist (MCTS) certificate

Hello, Dom.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you require assistance with recovering old account.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message you can also see the icon shown in the image.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Hello, Dom.

We have reviewed your account and we can see that the certificates are generated correctly under our systems. We sent more details through our private conversation.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within one business day.

Have an excellent day,

Hello Dom.

We would like to thank you for the information you actively provided.

Regarding the issues you are facing with seeing your Certificate,

In case you are still facing problems with Seeing your Certificate, please send us a recording showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:

To make sure that everything is working fine, we kindly advise you to please try again and sign in. If you notice that the issue continues, please create a PSR following these recommendations:

Use a Browser like Microsoft Edge.  

Clear the browsing history and cookies.  

Make sure that the previous step is shown on the PSR. 

Last, we would like to make sure that once you receive the error message, please click on the screen to confirm that the PSR will record everything, especially the last error message you receive.

Please provide the recording through Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to take multiple screenshots of these if necessary.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system: 

Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

Mac: https://support.apple.com/en-us/HT208721

Keep in mind that this recording is made with the clicks you do while doing this process, so we highly recommend that when the error shows up on your screen you click one more time so this part is recorded in the screenshots you send.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello Dom.

we have left a detailed answer in the private.

We are looking forward to your response. If no response is received, we will proceed to close and lock the case and private message within two business days.

Best regards,

Hello Dom!

Thank you very much for your reply.

At the time of our response, we have received your information and now we are reviewing the details of your case. Please allow us to contact you back with an update in the next 4 business days.

Wishing you an excellent day,

Hello Dom.

We would like to thank you for the information you have provided us with through direct communication.

At the same time, we would like to inform you that our Specialized Team has started working on your case to assist you with your request.

Once we have an update regarding the progress of your case, we will get back to keep you posted. Please keep in mind that it might take 5 business days to provide you with further updates.

Best regards,

Hello, Dom.

Thank you for your reply.

We left a detailed response over Private Message,

In the meantime, this Forum will remain open until further notice.

Best wishes,

Hello, Dom.

Thank you for your reply.

We left a detailed response over Private Message,

In the meantime, this Forum will remain open until further notice.

Best wishes,

Hello Dom.

We would like to thank you for the information you have provided us with through direct communication.

At the same time, we would like to inform you that our Specialized Team has started working on your case to assist you with your request.

Once we have an update regarding the progress of your case, we will get back to keep you posted. Please keep in mind that it might take 5 business days to provide you with further updates.

Best regards,

Hello, Dom.

We would like to thank you for the information you kindly provided. It is well appreciated.

After our Specialized Team worked on your case, they have left an answer, please go to the private message.

We are looking forward to your response. If no response is received we will proceed to close and lock the case after one business day.

Have an excellent day,