Hello, Jenny!
Thank you for contacting Microsoft's Community.
Based on your inquiry, we understand that you want to get your certificates for Microsoft Word and Microsoft Excel. We are happy to help you!
We want to let you know that since the certifications are Microsoft Word and Microsoft Excel, these certificates are obtained through Certiport, to get your certificate or any validation it is necessary to access via Certiport system.
We understand how important it is to receive your certificates Microsoft Word and Microsoft Excel posted in your certification profile to visualize them ; however, we require informing you that temporarily it will be necessary that you use both MS Learn and Certiport platforms to access your Certificates.
Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents.
Please refer to the approved message we received from our Engineers Team:
“Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Learn record will reflect all your Microsoft Certification activity.
In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript. We apologize for any inconvenience.”
If you are not able to access to Certiport or if you require more assistance for your certificates or any validation, it is necessary to contact Certiport so they can help you with the process:
In the meantime, we recommend you access to your certificate via Certiport using the following link: Print certificates and score reports :: Become a test center :: Educator resources :: Certiport (pearsonvue.com)
We appreciate your understanding of this situation. Thank you again for your patience.
This being confirmed, for the moment there are no actions pending from our end. We are sorry for any inconvenience caused.
Please let us know if there is anything else we can do for you. In case we do not receive a response, this case will be closed and locked after one business day.
Have a wonderful day,
