Hi latin,
Thank you for contacting the Microsoft community.
I understand that you are having trouble accessing exam appointments. I would also like to apologize for this inconvenience. Let me be of help.
Please be advised that on June 27, 2022 (Monday), Microsoft launched an initiative to connect the Certification Profile to MS Learn. Connecting your certification profile to Learn brings all your learning activities together.
Whether you’re earning a certification or working through a module, your activity, training, transcripts, certifications, and renewals are easily accessed just by signing in to your Learn profile. You’ll be able to schedule and renew exams, share and print certificates, badges and transcripts, and review your learning statistics inside your Learn profile.
With this, there is a possibility that your Certification profile is not yet connected with MS Learn and thus the reason why you are getting the error. You can also click this link for more information.
To connect your Certification Profile with MS Learn, please follow these steps:
Open a new MS Edge browser that you can download here or Google Chrome.
Clear cache and cookies
Go to Microsoft Learn and sign in using the same Microsoft account and password associated with your MCP profile.
Follow the steps provided on the Connect a certification profile to Learn page.
Once done, you will be taken to the new Dashboard page.
Click on the Certification tab on the left-hand side.
From here, you can see the lists of your upcoming exam appointments.
In case you are still having trouble accessing your account, please provide us with the PSR (Problem Steps Recorder) of the incident starting from the sign in page until you reach the landing page along with the requested details through private message.
Alternatively, there is also another way to start the exam, it is by clicking the 'check-in' button on your exam registration email you received from your exam provider.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Regards,
