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Microsoft Employee Unable to Book Free Exam

Hi there,



I'm a Microsoft employee that had an existing Learn account linked to my old Microsoft alias (I left Microsoft and have since returned with a new alias).



I went to update my account and link my new alias to my personal (Hotmail) account. This seems to have been successful, however I do not have the "Employee" tag on the top left of my profile on the Learn dashboard, which my colleagues do have.



Could you please advise how I can successfully merge the two accounts so that I can book the exam for free? At the moment, it's asking me to make payment as it's not detecting that I'm an employee.



Many thanks!

**moved from Microsoft Credentials / Exams / Discounts/Vouchers/Special Offers / Company or Employer Discounts

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Hello Moustapha Hejazi!

 

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

 

Regarding your query on issues related to exam employee discounts, we need further support on this matter from our Exams Team who will be able to assist with this request.

 

At the same time, you can rest assured that the Exams Team will take diligent care of your issue, and a solution will be provided.

 

We would like to inform you that we moved your thread from Microsoft Credentials / Certification Profile / Other to Microsoft Credentials / Exams / Discounts/Vouchers/Special Offers. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

 

Kind regards,

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Sebastian,

Thank you for the prompt reply, much appreciated.

Just to clarify, my issue is related to me being unable to link my Microsoft Learn profile to my Microsoft Alias, which means I'm not being reflected as a Microsoft employee on the Microsoft Learn profile. My colleagues all have this tag.

Is this something an Exams Specialist Moderator can assist with? I feel this is more of a technical issue in the account linking process.

Many thanks!

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Question Info

Last updated June 25, 2025 Views 16 Applies to: