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Microsoft Exam - Pearson VUE unable to reschedule

Hello,


I have multiple Microsoft exams booked through Pearson VUE.

I was unable to sit AZ-303 and AZ-304, as I needed more time to study, I have cancelled in a month before the exams.

But was forced to cancel it as it did not give me any option to reschedule it.

I am due to sit DP-900 on February 4th, 2023. I am forced to cancel it again as it states I have now my time zone had changed.

It suggested when rescheduling that I must "Cancel and Rebook" so I did this but cannot do so now and did not get any voucher or credits back to rebook it similar to AZ-303 and 304 exams, again have not heard back from Pearson VUE or Microsoft. How convenient ae.

Now all my existing exams booked through Pearson VUE, I cannot reschedule them, I have originally booked them living in NZ and have recently moved to Australia/Melbourne. I need help to reschedule them otherwise I am forced to cancel or forfeit them. I have got some exams through Ignite/Skills Challenges and most through the ESI program as the company I worked for pays for them using the company's enterprise email and linked it through my Microsoft account.

Please give me a call, or email me back, I would like to speak to a Microsoft rep or higher to help out with the remaining exams.

Regards,

Michael

Not sure why you keen closing the thread with no meaningful results?

Very incompetent on your part closing the thread again with no meaningful solution provided?

Is this the standard/norm to fixing issues and helping people?

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Hi aysonpm,

Thank you for contacting the Microsoft Community.

My name is Rhed, Supervisor for the Microsoft Certifications program. Allow me to take over your case and discuss this further with you.

I initiated a private message where you can send me your call back details so I can set up a call with you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Rhed_0423
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi aysonpm,

I just want to follow up with you on the information I requested in the private message so I can set up a call with you and discuss this matter over the phone.

I will be leaving this case open in the next 2 business days and wait for your response.

Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Rhed_0423
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi aysonpm,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Rhed_0423
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated March 31, 2023 Views 56 Applies to: