Microsoft Ignite Challenge March 2021 Exam voucher missing in Exam Discounts page

Hi, I tried scheduling an exam today after receiving the email that we can now claim the free Microsoft Certification Exam from Microsoft Ignite last March 2021. I followed the steps here: 

https://aka.ms/msignitespring2021free_exam?WT.mc_id=Cloudskillschallenge_Ignite032021-email-prizefulfillment-learn

At step 3, I updated my certification profile then proceeded to the next step. I saw the claim option available at the first time so I clicked on 'Claim'. I entered my email on the "Enter an email to check for discounts" and clicked on "Check eligibility". I received the email that I was eligible for an exam discount then entered the code to link my email account. 

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After clicking "Schedule Exam", there was a service interruption error 50056 and notification that they are unable to complete the transaction. I opened a new tab and tried it again but the Exam Discounts page is now showing "No available discounts".

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When I try to schedule exam with Pearson VUE, the discount is not reflecting since the price for the exam is still 90$ (PH rate) at checkout which should be 0$.

I am unable to proceed now with scheduling my exam using the discount from Microsoft Ignite. I would like to ask for your assistance if anyone has encountered the same issue.

Thank you!

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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Hi Angelo,

 

Our engineering team are aware of the issue in claiming the discount for Ignite Cloud Skills Challenge March 2021 and Virtual Training Days.

 

Please stay tuned and subscribe to the sticky post to receive updates.

 

You may try redeeming the discount after three business days. After clicking on "Claim" it should turn to "claimed" then click on "Schedule."

Learners who faced issue redeeming/claiming their discounts and scheduling may try the steps below:

 

  • Sign-out from the browser

  • Clear cache and Delete cookies. Restart your browser session.

  • Use an "InPrivate/Incognito" browser session or try on a different browser

  • Allow all third party cookies through the browser settings

  • If you are using a work computer, you may try personal machine to ensure that there will be no restriction

 

Thank you for understanding.

 

We will also keep the case open and follow up with you once the issue is resolved or if we receive any update.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Angelo,

 

Thank you for your patience.

 

Please try to redeem the discount.

 

In the event that this is still not showing, please provide us with an updated set of PSR (Problem Steps Recorder) from the time you sign in until it shows the messaging and attach it via private message. Please also attach the full copy of the email confirmation from attending the training event.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Angelo,

 

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 16, 2021 Views 35 Applies to: