Hello Pasha,
We’ve been receiving a lot of reports regarding the claiming of discount earned through Microsoft Ignite 2021 event.
This has been forwarded to our Engineering Team and have confirmed that is now resolved.
Before trying to claim your discount again, please try the troubleshooting steps below:
Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)
Try using your browser in InPrivate/Incognito
Clear browser cache and cookies
Allow all cookies/third party cookies on your browser settings
Sign back in to your Microsoft Certification profile and try to update/schedule your exam.
Then you may follow the steps by clicking here on how you may claim your exam discount.
Also, please make sure to enter the email address on the Check Eligibility field on small caps.
If the above steps do not resolve your issue, please send us a step by step screenshot using Problem Steps Recorder (PSR) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.
You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.
To access private message, please see image below:
Also, in the private message, please attach the actual confirmation/congratulatory email you received after completing the training/event.
The information will be forwarded to our Support Team for further investigation and resolution.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best regards,
