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Microsoft Ignite Cloud Skills Challenge - November 2021 - Scheduling problems

Hi,

I received a free Microsoft Certification exam by successfully completing the Microsoft Ignite Cloud Skills Challenge - November 2021.

I originally scheduled an exam on Wednesday 9th of March with this free voucher. I then rescheduled the exam to Monday 14th of March. However, something went wrong and the exam went through on the original date, Wednesday 9th of March. Today, Pearson cancelled the exam of Wednesday 9th of March because of this mistake.

I tried to schedule again an exam now by using the free Ignite voucher, however it says I have no discounts available. I think this is because Microsoft thinks I already used the voucher? But the exam was cancelled..

Can you please help me quickly as today is the last day to schedule the exam.. (deadline 15th of March) Can the deadline be extended for a day at least?

Thank you

Answer
Answer

Hi FreiaV,

 

Thank you for contacting the Microsoft Community.

 

I understand that you tried to reschedule your appointment to March 14 but did not went through and your initial appointment was cancelled by Pearson due to no show.

 

Normally, if an exam scheduled using a discount earned from Microsoft Ignite Challenge was cancelled, the discount should reflect back to your certification profile for claiming after 36 hours upon cancellation.

 

If the discount did not show up, you may try re-linking your registered email by checking the eligibility again in the exam discount page. You may follow the steps here.

 

Please make sure to re-link your registered email today as the discount is set to expire tomorrow March 15, 2022. If the discount did not reflect today, please contact cloudskillshelp@microsoft.com immediately for assistance.

 

As per your request in extending the deadline for a day, please note that the offer expiration date cannot be extended under any circumstances which can be found in the event’s Terms and Condition.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Michael_T2
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
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Question Info

Last updated March 22, 2022 Views 197 Applies to: