Microsoft Ignite: Free exam voucher not working

Hello Purushottam,

Please let us know if this for Ignite 2020 or Ignite 2021 to isolate your issue.

If this for Ignite 2021, we’ve been receiving a lot of reports regarding the claiming of discount earned through Microsoft Ignite 2021 event.

This has been forwarded to our Engineering Team and have confirmed that is now resolved.

Before trying to claim your discount again, please try the troubleshooting steps below:

Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox)

Try using your browser in InPrivate/Incognito

Clear browser cache and cookies

Allow all cookies/third party cookies on your browser settings

Sign back in to your Microsoft Certification profile and try to update/schedule your exam.

Also, please make sure to enter the email address on the Check Eligibility field on small caps.

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.

You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.

To access private message, please see image below:

Also, in the private message, please attach the actual confirmation/congratulatory email you received after completing the event showing your email address on the recipient field.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi,

I have sent a private message.

Best regards,
Purushottam

Hello Purushottam,

Thank you for your response.

For us to have a visibility on your issue, please provide with us the requested PSR showing the troubleshooting steps until the error message via private message along with your personal information for us to locate your account.

Also, please attach once again the email confirmation showing you email address on the recipient field for us to validate your discount eligibility.

Please confirm as well if this is for Ignite 2020 or Ignite 2021.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi,

I have sent a private message.  It looks like its from Microsoft cloud skill challenge from Ignite 2021.

Best regards,

Purushottam

Hello Purushottam,

Thank you for response and for  providing the email confirmation via private message.

Please attach as well the PSR requested as advise on my previous response.

Let us know as well if this is for Ignite 2020 or Ignite 2021 for us to isolate your issue.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi,

I have already attached 2 emails that I got from Microsoft.

And also mentioned that its from Microsoft cloud skill challenge from Ignite 2021.

I hope that you are reading my response correctly.

That's all information I have.

Hello Purushottam,

Thank you for your response and confirming the Event.

For us to proceed, please provide the requested PSR showing the troubleshooting steps until the error message.

You may check my initial response for the troubleshooting steps.

To access PSR, please click here.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Please assist I have the same problem

Hi,

Sent a requested PSR in private.

Hello Purushottam,

Thank you for your response.

I have reviewed the PSR you have provided and I am unable to see the sign in part until troubleshooting steps.

On the other hand, we just received an update that claiming of exam discount should now be resolve.

If issue persist, please supply another PSR showing the troubleshooting steps until the error message for me to create a ticket for possible escalation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,