Microsoft Learn Account

Hello Kymberly Perks!

Thank you for contacting Microsoft Community.  

Based on your statement, we understand that you are unable to access your certifications on Learn. We are glad to assist you.

Note: With the changes implemented in our platform on July 8th (links below), our internal security policies were updated, and our Support Team is no longer able to confirm to our customers any personal information from their Learn Profiles or complete any processes (merging, migrations, legal name, etc.):

• Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn

• New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

Hello Kymberly Perks!

Hope you are doing well.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. Let us know if additional assistance is needed. If no response is received we will proceed to close and lock the case within one business day.

Sincerely,

Hello Kymberly Perks!

Hope this message finds you well.

To continue assisting you in this matter, we need to collect personal information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. Let us know if additional assistance is needed. If no response is received we will proceed to close and lock the case within the next business day.

Warm regards,

Hello Kymberly Perks!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Sincerely,