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I need help getting a certification moved from one profile to another (I forgot about the personal profile associated with my original Microsoft certification when I took my second, so I created a separate profile). I've read that profiles can't be combined, but I was hoping I could talk to someone at Microsoft about linking both personal profiles to my professional one.

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Hello, Galen

  

Thank you so much for all your patience and collaboration in this process. We would like to apologize for the delay in your case, note that this is because of a system maintenance.

  

We have finished the merging process for your duplicate profiles, all your certifications and exams will be listed in  Your Certification Profile.  Please keep in mind that it might take up to 48 hours for all the information in your profile to be visible. 

  

We have listed the credentials of the resulting profile over the Private Message, please let us know if you have any inquiries or if you require further assistance. 

 

Keep in mind that to avoid duplicate accounts in the future, it is necessary to use the same MCID and email associated with your current Microsoft Certification account.

  

If this solved your problem, please let us know clicking “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the Public Post. In case we do not receive a response, the thread will be closed and locked after one business day. 

 

Regards,  

Isabel Lopez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Last updated February 3, 2025 Views 105 Applies to: