Microsoft Learn login issue

I'm able to login to my Microsoft Account but unable to login to Microsoft Learn. After entering my credentials on the sign in page it keeps coming back to the same page. I'm afraid I might lose my exam vouchers. Can someone help with this. Thank you

Answer
Answer

Hi Shavneel,

Thank you for contacting the Microsoft Community.

I understand the issue you are encountering in signing in to your Microsoft Learn profile. Let me help you in resolving this concern and check on your exam vouchers.

To isolate the issue, please try the troubleshooting steps below:

  1. Sign-out from the browser.

  1. Clear cache and Delete cookies. Restart your browser session.

  2. Use an "InPrivate" browser session in Microsoft Edge.

  3. Allow all third party cookies through the browser settings.

  4. If you are using a work computer, you may try personal machine to ensure that there will be no restriction.

  5. Sign back in to Microsoft Learn using the associated Microsoft account to your profile. If your profile is not yet connected, kindly visit this page: Connect a certification profile to Learn | Microsoft Learn

Should you still unable to proceed, please reply with the complete PSR (Problem Steps Recorder) showing the steps above until it shows the looping page along with the requested information I have requested in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info


Last updated December 9, 2022 Views 76 Applies to: