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Microsoft Run On Trust Error - Partner Center

Hello, Good Morning/Afternoon/Evening.

I want to register as a Developer in the Microsoft Store, but every time I try to complete the registration in the Microsoft Partner Center, I get the following error:

"Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result, your request was blocked. If you require further information, please reach out to Microsoft Support with reference number: ****** and transaction ID: ********.

Correlation ID: ***********

I tried to contact them using the "Microsoft Support" button, but it didn't work. I spent hours trying to get the AI ​​to generate a support ticket, but the furthest I could get was the AI ​​responding, "Ask the AI ​​to create a support ticket." Yes, it's that ridiculous. The AI ​​asks me to ask the AI ​​to create the ticket.

I also tried the Technical Support button, but it doesn't work. It requires me to select a workspace. However, since I can't complete my registration, I don't have a workspace, so it doesn't work.

I also managed to find other methods to contact technical support, but none of them worked. There was one that, once I selected the topics for my issue, asked me to continue in the Microsoft Partner Center. Yes, they forced me to go to technical support, which doesn't work. And if I still rejected it and tried to continue with this form, it wouldn't continue. I didn't see any button for the next step or to request help. It was basically either go back to the Partner Center or not go anywhere.

Please help me solve this problem.

Note:

I've already tried:

  • Registering by disabling add-ons in my Edge browser. (Like adblockers, etc.)

  • In incognito mode

  • On a different day and time

  • On a different device

But I'm still not getting any results.


*Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.*

Hello, Franco Absalon.

Thank you for contacting Microsoft’s Community. 

From your inquiry, we understand that you have issues when you try to complete the registration in the Microsoft Partner Center. We're here to help!


We want to inform you that we only verify the elements found in exams and certificates from the Microsoft Credentials. Keep in mind that if you face any future difficulties related to these topics, we’ll be available to help you.


Due to this circumstance, we do not manage or possess access to this information. For this please feel free to connect with the partner support team by visiting their website. Where they will provide you with accurate information regarding the uncertainty you’re experiencing.

You can find guidance in the link provided, which includes the ‘Contact Support’ option: Get help and contact support in Partner Center - Partner Center | Microsoft Learn.

You can find further guidance through the link provided:

-Microsoft Learn MCP ID to Partner Center account | Microsoft Learn

-Support for Microsoft Partner


If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service.



Feel free to reach out if you need additional support with your Learn Profile. We’re here to assist and ensure your satisfaction.

Please let us know if there is anything else we can do for you. Bear in mind that if we do not receive a response, we will proceed to close and lock the case after one (1) business day. 


Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Hello, Franco Absalon.


Thank you for reaching out to the Microsoft community.


We have provided a detailed reply through Public Message. Please check it and inform us if you require any additional help with the procedure.


Feel free to reach out if you have any questions. In case we do not receive a response, it will be closed and locked after on the next business day.


Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

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Sorry this didn't help.

Great! Thanks for your feedback.

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Hello, Franco Absalon.

We trust that everything is proceeding well for you.

Unfortunately, we did not receive a response from you within the anticipated timeframe. Consequently, we will proceed to close and locked this case. Please be aware that once this thread is closed and locked, you will be unable to reply via this channel.

If you need further assistance regarding your Microsoft's Learn Profile, you can easily reach out to us by  a new question or start a discussion (microsoft.com), and we will be delighted to assist you with any inquiries related to Microsoft Credentials.

Best regards,

Maria Moreno
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

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Thanks for your feedback.

 
 

Question Info

Last updated May 23, 2025 Views 155 Applies to: